Frequently Asked Questions
Here are just a few of the frequently asked questions we hear at EcoDeepClean.
How can I get a quote?
Simply click on the Get A Quote link and your submitted enquiry for quote will be responded by our chat agent. You can also view at some of our budgetary quotes when you view at Our Services page individually.
Does someone have to visit my house before I can book a cleaning?
Absolutely not! Just whatsapp a picture of the area that need deep cleaning to 9049-7568
Are cleaning supplies included?
Yes, cleaning supplies are included in the quote. We only use eco-friendly cleaning products and commercial grade cleaning equipment for the deep cleaning to be effective.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
CAN I GET A SAME-DAY BOOKING?
We don’t guarantee same-day bookings. At least 1 day advance booking is advised.
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, just let us know how to access your house by putting the information in Get A Quote form.
HOW LONG WILL THE CLEANING SERVICE TAKE?
We can advise an estimated duration but general rule of the thumb is that our cleaning experts will be there for as long as it takes until the job is completed. It can be as short as half an hour, or as long as a few days! It really depends on the cleaning service you requested.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed. Payment can be done by cash or bank transfer.
ARE THERE ANY COMMITMENTS OF CONTRACTS?
No, you don’t have to commit to any contracts or pre-determined number of appointments.